Expanding Financial Inclusion and Improving Livelihoods in Zimbabwe
Qupa Microfinance is wholly owned by ZB Financial Holdings Limited. In an effort to expand financial services to include low-income customers in various sectors of the economy, Qupa Microfinance was incorporated in 2019 to further the ZBFH Group’s financial inclusion efforts.
Economic empowerment and livelihoods improvement are Qupa’s main objectives. Guided by financial inclusion best practice, Qupa provides the financial and non-financial tools via physical and digital channels to enable the previously marginalised to alleviate poverty en route to creating wealth. By design, Qupa products and services are meant to positively impact businesses and livelihoods in the medium to long term. This is because Qupa’s corporate philosophy centres on putting the interest of the customer first, quick loan-turnaround time, excellent customer service, and genuine consumer protection.
“At Qupa Microfinance, our focus is to expand access to finance for low-income customers, empower livelihoods, and strengthen financial inclusion through responsible lending and genuine consumer protection.”
Jade Takudzwa Tsokodayi - Qupa Microfinance Managing Director
Livelihoods Improvement: What Qupa Supports
Overall, Qupa Microfinance is mainly interested in livelihood improvements. In terms of social outcomes, Qupa supports its customers to:
Build assets that cushion them against socio-economic shocks.
Pursue economic opportunities that reduce their household vulnerabilities.
Improve housing and living standards.
Generate decent employment for women, PLWDs, and youth.
Work towards a more prosperous and peaceful Zimbabwe.
Loans and Services Offered by Qupa Microfinance
Qupa offers a range of loan solutions tailored for salaried individuals and MSMEs (registered and informal traders), designed to support businesses and livelihoods over the medium to long term.
Types of Loans Offered
Salary-based loans for both civil service and private sector employees.
Business loans (registered and unregistered).
Life events loans (educational loans, hospital loans, and funeral expenses loans).
Disbursement Currency and Method
Qupa disburses loans in USD and ZWL.
Qupa does not disburse in cash (RTGS). Funds are remitted into customers’ mobile or bank accounts through transfers. Where applicable, transfers can be made into suppliers’ accounts.
Loan Processing Timeframes
Business loans: Maximum of 5 working days (after submission of all required documentation).
Individual loans: Maximum of 3 working days (after submission of all required documentation).
Where to Apply for a Qupa Loan
You can apply for a Qupa loan by visiting ZB Chambers, 2nd Floor, Corner First Street and George Silundika Avenue, Harare, Zimbabwe, or any ZB Bank Shared Service Centre across the country. You can also call 008677002005.
FAQ: Qupa Microfinance Loans
Where can I go if I want to apply for a Qupa loan? +
Visit us at ZB Chambers, 2nd Floor, Corner First Street and George Silundika Avenue, Harare, Zimbabwe, or any ZB Bank Shared Service Centre across the country. You can also call 008677002005.
Who can qualify to apply for Qupa loans? +
Salaried individuals (civil servants and private sector workers) and MSMEs businesses (both registered and informal traders).
Note: For individual loans, if it’s a fixed employment contract, it should cover the tenure of the loan. For business loans, the entity should have been operational for 6 or more months.
What are the types of loans that are offered by Qupa? +
Salary-based loans for both civil service and private sector employees
Business loans (registered and unregistered)
Order finance loans
Life events loans (educational loans, hospital loans, and funeral expenses loans)
Micro-housing loans
Do you disburse in USD and ZWL? +
Yes.
Do you disburse in cash (RTGS)? +
No, we remit the funds into the customers’ accounts (mobile and bank) through transfers. Where applicable, transfers can be made into suppliers’ accounts.
What are the requirements for a salary-based loan? +
Copy of national I.D, metal driver’s licence, or valid passport
Proof of residence
Latest pay slip/proof of income
The latest 3 months' bank or mobile statement
Confirmation letter of employment
Guarantor (where applicable)
Collateral (where applicable)
What are the requirements for business loans? +
A) Registered
Company registration documents
Business records and/or financial statements
Latest 6 to 12 months bank or mobile money statement
Tax advice (where applicable)
Collateral
Directors’ documents (for each director listed on CR14/6)
Copy of national I.D, metal driver’s licence, or valid passport
Proof of residence
B) Informal entities
Copy of national I.D, metal driver’s licence, or valid passport
Proof of residence
Proof of business income or records
Latest 3 months' bank or mobile statement
Guarantor (where applicable)
Collateral (where applicable)
What is the difference between Qupa and the banks or chimbadzu? +
Qupa is a registered credit-only MFI whose aim is to responsibly and flexibly lend to its customers whilst emphasizing on consumer protection.
What other services do you offer? +
Qupa also offers free and voluntary training on financial literacy topics.
