Frequently Asked Questions

Frequently Asked Questions

INTERNET BANKING FREQUENTLY ASKED QUESTIONS


1. Question : What is the link to register for internet banking ?
Answer : Go to https://zbnet.zb.co.zw/online/login.html and click on the “Register/Forgot Password” link below the username and password fields. Follow the instructions on screen to register.


2. Question : Which is the card number needed for registration ?
Answer : The number engraved on your ATM Debit Card.


3. Question : What PIN do I use for registration ?
Answer : The ATM Card 4 digit pin.


4. Question : How long does it take to receive the login credentials after registering ?
Answer : Emails are delivered instantly. However, some minor delays are to be expected during peak periods.


5. Question : What is the meaning of the „null‟ error during registration ?
Answer : It‟s an issue that normally occurs to replacement cards. You should ignore the error and proceed with the registration process. Our Engineers are looking into this.


6. Question : What causes the authentication failed error during login?
Answer : Authentication Error normally occurs when the system is down.


7. Question : How do I unlock my profile after it says „user locked‟?
Answer : Please advise your nearest ZB Bank Branch. For security purposes the branch may require positive identification before unlocking.


8. Question : How do I open an email address ?
Answer : Email is free and there are many email providers on the internet. To open with GMAIL, please visit https://www.google.com/gmail/ and click on create account. Fill in the registration details as requested.


9. Question : Is the online registration secure ?
Answer : Yes. Click on the key icon in the address bar to view the security information ?


10. Question : Why do you ask for my PIN number during registration ?
Answer: Pin number is needed for the validation of the card. This is also for the security of the client to make sure that he/she owns that particular card.


11. Question: Are you able to do the registration for me?
Answer : All individual clients should self-register. However please approach your nearest branch if in need of assistance.


12. Question: Can I change my username?
Answer : No. Only the password can be changed at any time.


13. Question: Can I stay logged into my account?
Answer : No. The system will automatically log you out if you haven‟t interacted with it for 10min.


14. Question:What are the advantages of internet banking?
Answer : Clients can readily and conveniently do RTGS, Internal Transfers and also Bill Payments from anywhere and do not need to visit bank branches 24/7 and 365 days of the year. Clients can also access their bank statements on the D.C platform.


15. Question : Why is it compulsory for me to register for internet banking ?
Answer : To enable you do all transfers and payments at your convenience. The bank has adopted a paperless strategy and branches are no-longer taking application forms for these transactions.


16. Question : Do you have a Wi-Fi hotspot in your branches ?
Answer : This is still work in progress as our engineers are working to provide hotspots in all our branches. You will be notified once this is available.


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