Answers to FAQs during The National Lockdown

1 April 2020

Frequently Asked Questions:

Below are some frequently asked questions and answers on banking services during this national lockdown. Remember to stay at home and be safe safe during this lockdown.

Q1: How will I pay bills or send money during this lockdown period?

A1: To send money you use the following:

  1. If it is to another Bank, you use ZIPIT. And you dial *440*600# for Econet subscribers and *225# for Netone and Telecel subscribers on your phone if you are registered for ZB Ewallet. Then select ZIPIT option and follow the instructions.  
  2. You can also use ZB Internet Banking Service to send money. This can be accessed on If you are not registered, you can self-register using details on your ATM card and Card PIN.
  3. To send money to another ZB account or Ewallet account holder, simply use the send money option from your Ewallet menu. The Ewallet App is downloadable from Google Play Store. Click Here To Download


Q2: Is there an emergency number that I can contact should I have challenges with any of the platforms?

A2: Yes, you can contact your branch personnel or call 08677002005 or SMS or WhatsApp on 0772 442 685 or email to


Q3:  When are you most likely going to open the branches?

A3: Services will resume in our banking halls once we have had clearance on the National Lockdown position and its safe for you and our staff to do so.

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